Listening Part 1: Problem Solving
15 words
Definition
A different option or solution.
Example
“We've looked at all the alternatives, and the most practical solution appears to be the third option.”
CELPIP Tip
Listening Part 1 conversations often involve weighing alternatives. Hear this word = a solution is coming.
Definition
To find a solution to a problem.
Example
“The technician assured us that the issue would be resolved within 48 hours.”
CELPIP Tip
Problem-solving conversations often end with someone committing to resolve the issue.
Definition
Something that causes difficulty or problems.
Example
“We apologize for the inconvenience caused by the unexpected closure.”
CELPIP Tip
Often heard when someone is apologizing for a problem or delay.
Definition
A method of dealing with something until a proper solution is found.
Example
“Until the system is repaired, they've set up a temporary workaround at the front desk.”
CELPIP Tip
Signals a temporary solution, not a permanent one.
Definition
Something given to make up for a loss or inconvenience.
Example
“The company offered compensation in the form of a 20% discount on the next order.”
CELPIP Tip
Problem-solving conversations often involve compensation for service failures.
Definition
The latest time by which something must be done.
Example
“The deadline for submitting the application has been extended to the end of the month.”
CELPIP Tip
Deadlines are a frequent theme in Part 1 problem-solving conversations.
Definition
To make something more serious or refer to a higher authority.
Example
“If the issue isn't resolved by Friday, the customer said she would escalate it to head office.”
CELPIP Tip
Signals the conversation is about to move to a more serious level.
Definition
A plan for possible problems or emergencies.
Example
“We have a contingency plan in place in case the main supplier can't deliver on time.”
CELPIP Tip
If you hear "contingency," a backup plan is being described.
Definition
Return of money paid.
Example
“The store confirmed that a full refund would be processed within five to seven business days.”
CELPIP Tip
Very common in customer service problem-solving conversations.
Definition
To repay money spent.
Example
“She was told to keep all receipts so she could be reimbursed for travel expenses.”
CELPIP Tip
More formal than "refund." Common in workplace or expense-related problems.
Definition
Temporary; for the time being.
Example
“An interim manager has been appointed until a permanent replacement is found.”
CELPIP Tip
Signals a temporary solution in problem-solving contexts.
Definition
To continue with an action or plan.
Example
“Once the documents are signed, we can proceed with the next stage of the application.”
CELPIP Tip
Common signal that a solution has been agreed and things are moving forward.
Definition
An additional period of time given.
Example
“The tenant was granted a two-week extension on the lease renewal deadline.”
CELPIP Tip
Often the solution in problem-solving conversations involving deadlines.
Definition
Awaiting; not yet resolved.
Example
“The refund is currently pending approval from the accounts department.”
CELPIP Tip
Signals the situation is not yet resolved.
Definition
Capable of working; feasible.
Example
“Of the three solutions proposed, only one is truly viable within the current budget.”
CELPIP Tip
Signals a solution that can actually work in practice.