Refund Policy
Last updated: July 21, 2026
7-Day Money-Back Guarantee
If you are not satisfied with PracticeCLB for any reason, email us within 7 days of your purchase date and we will issue a full refund. No questions asked. This applies to both one-time access passes and the first billing period of a new subscription.
How to Request a Refund
- Email support@practiceclb.com within 7 days of your purchase
- Include the email address on your account and your purchase date
- We will process the refund within 5 business days
- The refund appears on your original payment method within 3–10 business days after processing, depending on your bank
After the 7-Day Window
Refunds requested after the 7-day window are issued at our discretion. If you are experiencing a technical issue that prevented you from using the platform, please contact us — we review these on a case-by-case basis.
Score Improvement Guarantee Refunds
The Score Improvement Guarantee (available on the 180-day plan) is a separate refund programme with its own eligibility criteria. See the Score Guarantee page for full terms. Guarantee refund claims must be submitted within 30 days of your official CELPIP retake date, regardless of when your access plan expired.
Subscriptions
If you cancel a recurring subscription (Monthly or Quarterly) within 7 days of your initial purchase, you are entitled to a full refund of the first payment. Cancellation of a subscription after the 7-day window takes effect at the end of the current billing period with no refund for that period.
After a Refund
Your premium access is removed when the refund is processed. Free tier access (daily practice sessions, limited AI scoring) remains available on your account.