Refund Policy
Last updated: October 7, 2026
7-Day Money-Back Guarantee
We offer a 7-day money-back guarantee on the 30-day, 90-day and 180-day access passes and on the first payment of a new Monthly or Quarterly subscription. Request a refund within 7 days of that payment.
The guarantee is for people who have tried PracticeCLB Premium lightly. A full refund applies if, since the payment, your account has used no more than 5 AI-scored Writing or Speaking submissions and no more than 1 completed full mock exam. Above those limits, refunds are issued at our discretion.
Final Sale: 3-, 7- and 14-Day Passes
The 3-day, 7-day and 14-day passes are final sale and are not refundable, because a refund window as long as the pass itself would make it free. The free plan lets you try PracticeCLB before you pay.
One Refund per Customer
The 7-day guarantee can be used once per customer. We match customers by account email and by payment card, so a new account paid with a card that already received a 7-day refund does not qualify again. Renewal payments of a subscription are not covered; cancel before the renewal date to avoid the next charge.
Technical Problems and Billing Errors
If a technical problem prevented you from using the platform, or we charged you in error, we refund you regardless of the rules above. Contact us and we will review it.
How to Request a Refund
- Email [email protected] within 7 days of your payment
- Include the email address on your account and your payment date
- We review every request (refunds are never automatic) and process approved refunds within 5 business days
- The refund appears on your original payment method within 3–10 business days after processing, depending on your bank
After the 7-Day Window
Refunds requested after the 7-day window, or outside the rules above, are issued at our discretion. We may decline a refund where we reasonably believe this policy is being abused, for example by creating several accounts or using several cards to obtain repeated refunds.
Score Improvement Guarantee Refunds
The Score Improvement Guarantee comes with the 90-day and 180-day access passes (not subscriptions or shorter passes) and is a separate programme with its own conditions. It can be used once per customer. If you meet every condition and your overall level does not improve by at least 1 CLB level, you can choose a refund or a free Premium extension as long as the pass you bought.
- Upload your baseline report within 7 days of purchase and complete the practice requirements (20 sessions in each of Writing, Speaking, Reading and Listening, 15 AI Tutor conversations and 3 full mock exams).
- Your claim must be based on the first official CELPIP General test you take after your baseline test, taken within 60 days after your plan ends, and submitted within 30 days of that test. The last day of each period is included.
- The refund is limited to the amount you paid to PracticeCLB for the pass. It does not include CELPIP test fees, travel or any other costs.
- A guarantee refund is issued to your original payment method after we approve the claim (we aim to decide within 5 business days). Premium access from the refunded pass is then removed. The 7-day limits above do not apply to guarantee refunds.
Make and track your claim at /guarantee. The full conditions are in Section 9 of the Terms of Service; a summary is on the Score Guarantee page.
Subscriptions
The first payment of a new Monthly or Quarterly subscription is covered by the 7-day guarantee above. When we refund a subscription payment, the subscription is also cancelled immediately so you are not charged again. Cancelling a subscription yourself takes effect at the end of the current billing period, and there is no refund for the unused part of that period.
How to Cancel a Subscription
Go to Settings → Billing → Manage subscription, then choose Cancel. You will not be charged again, and your access continues until the end of the period you have already paid for. You can undo the cancellation in the same place before then.
After a Refund
Your premium access is removed when the refund is processed. Free tier access (daily practice sessions, limited AI scoring) remains available on your account. If you dispute a payment with your bank instead of contacting us, the access that payment granted is removed while the dispute is open.